Frequently Asked Questions

  • 1. Send / Request Money

  • 1.1 How do I receive or request money using Ribbon?

    Others send you money through your Ribbon profile. Your profile can be found at ribbon.co/[your_username]. If my username is lily, my profile is at ribbon.co/lily. Simply share this profile with anyone who needs to pay you. Even if they don’t have a Ribbon account, they’ll be able to pay you using a debit card or a credit card.

    If you know the exact amount you’re owed, you can pre-fill an amount by appending it to the URL for your profile. For instance, ribbon.co/lily/3.45 directs me to lily’s Ribbon profile with an amount of $3.45 pre-filled.
  • 1.2 How do I send money using Ribbon?

    You can send money to anyone with an email address through the Ribbon dashboard (ribbon.co/dashboard). If the recipient has a Ribbon account, the funds will be deposited to their balance. If the recipient does not have a Ribbon account, they’ll receive an email with instructions on how to cash out using a bank account or a credit card.
  • 2. Limits

  • 2.1 Are there limits to how much I can send and receive?

    For unverified users, the monthly limit you may cash out from your Ribbon balance is $500. A non-Ribbon user can be sent a maximum of $500 sent to their email address every month. A minimum of $5 must be sent to any email that is not associated with a Ribbon account.

    Verified users can cash out up to $10,000. To verify your ID, go to http://ribbon.co/verify.
  • 3. Cashing Out

  • 3.1 How do I get my money out of Ribbon?

    You can cash out of Ribbon via the Ribbon dashboard (ribbon.co/dashboard). You are able to cash out to any US bank account and most major credit cards. To add a bank account or credit card, go to your settings (ribbon.co/settings).
  • 4. Fees

  • 4.1 How much does Ribbon cost?

    It’s always free to receive money. It’s free to send money using Ribbon as long as you’re using a debit card. If you’re using a credit card, there’s a 3% fee per transaction.
  • 5. Invitation System

  • 5.1 When will I get an account?

    Because of the high level of interest, we’re giving out accounts on a limited basis throughout early 2014. We can’t tell you exactly when Ribbon will be available for you, but we are working hard on getting you on the service as soon as we can. The good news is that you can get earlier access if you refer friends to join you on Ribbon. Read on!
  • 5.2 How do I get an account sooner?

    We believe you’ll get the most out of Ribbon if you have some friends using it with you, so we want to give you an account sooner if you get friends to join. Tell them to sign up using your unique referral link, which can be found in the email confirmation that we sent when you signed up.
  • 5.3 What’s the significance of the groups?

    The groups reflect how soon we’re ready to give you access to your Ribbon account. Everyone starts waiting in group 3, moves to group 2, and ends up in group 1 when they’re next in line to get an account.
  • 5.4 How do I move to a higher group?

    Everyone moves to a higher group over time as we release more accounts, but you can move up the groups when you refer your friends to join. If 3 of your friends join using your referral link, you’ll move up to group 2. If 5 of your friends join, you’ll move up to group 1.
  • 5.5 Why should I invite my friends?

    Though your friends don’t need an account for you to transact with them, the experience is even more seamless when both parties have an account. The earlier you invite them, the earlier they’ll get an account. As an added bonus, you’ll also move to a higher group when you invite friends!
  • 6. Other

  • 6.1 What is Ribbon?

    Ribbon is a simple way for friends to send and receive money using debit and credit cards.
  • 6.2 Is Ribbon secure?

    We take security very seriously. All transactions are encrypted and SSL secure.
  • 6.3 How is Ribbon different from other payments apps?

    Ribbon is more seamless and intuitive than any app that’s come before it. Your friends don’t need to download an app or have an account to send and receive money from you. Ribbon allows you transact with anyone at all, whether or not they have a Ribbon account. Imagine that.
  • 6.4 In which countries can I use Ribbon?

    Right now you can only use Ribbon if you are in the United States. We hope to expand internationally in the future.